Klara Smetisko·Operations, CX & Product
Turning complex business challenges into solutions that matter
Human-centered solutions combining data, customer insights and operational thinking.
Featured Projects
Six projects across operations, customer experience and data.
Amazon Process Improvement
Process improvement of reverse logistics fulfilment centre, resulting in saving of 3700 working hours annually.
PULPO WMS · Warehouse Optimisation Pipeline
Built a 4-model ML pipeline for a cloud-native WMS — demand forecasting, product clustering, zone allocation, and automated replenishment — delivered as a live AI-powered dashboard.
RE-SYNTHIFY
Best Pitch AwardSustainable business design project on disposing and repurposing synthetic hair waste in Nigeria.
GoldenVoice Innovation Portfolio
Building a 25-project innovation portfolio and culture transformation plan for a major entertainment company.
AliExpress App Redesign
Behavioural design project to identify overconsumption design nudges and propose sustainable consumption patterns.
CONNECTUS! App Design
Mobile app designed to combat loneliness among young expats in Madrid, connecting them with like-minded people, curated events, and mental health professionals.
My Professional Journey
From strategic communication and social media marketing to customer experience, process improvement, and data, my path has been driven by a passion for human-centered solutions.
Klara Smetisko
I believe the best solutions to business challenges are those that drive progress while putting people and the environment in the centre of attention.
Key Clients
Thank you for exploring my work!
The best business solutions are shaped in a team!
Let's shape the next one - together.